Troubles with Vista x64 and TrackIR
Troubles with Vista x64 and TrackIR
I was just wondering if anyone has had problems when upgrading from XP to Vista with their TrackIR?
I got a new rig and it has Vista x64 Ultimate preinstalled and it doesn't want to work with my TrackIR 3. I have the latest update but I keep getting a DEVICE NOT DETECTED and no lights on the TrackIR camera.
The device shows up in device manager with no YELLOW exclamation next to the item. The camera shows up as new device connected when I plug it in to the integrated USB 2.0 ports on the back.
I have tried unplug/replug of camera and nothing still...
Naturalpoint wasn't any help. This is an HP built rig.
AMD Phenom 9160e 1.8ghz quad core
7GB RAM
ATI HD 3200 256MB vid card updated drivers from 7/09
DirectX 10
BIOS updated from 5/09
Thanks if anyone has any information to a solution.
I got a new rig and it has Vista x64 Ultimate preinstalled and it doesn't want to work with my TrackIR 3. I have the latest update but I keep getting a DEVICE NOT DETECTED and no lights on the TrackIR camera.
The device shows up in device manager with no YELLOW exclamation next to the item. The camera shows up as new device connected when I plug it in to the integrated USB 2.0 ports on the back.
I have tried unplug/replug of camera and nothing still...
Naturalpoint wasn't any help. This is an HP built rig.
AMD Phenom 9160e 1.8ghz quad core
7GB RAM
ATI HD 3200 256MB vid card updated drivers from 7/09
DirectX 10
BIOS updated from 5/09
Thanks if anyone has any information to a solution.
Vista is the devil!
You didn't mention what software you're running. Version 5.0 of the TIR software is not compatible with TrackIR 3. Version 4.1 should work however, but you'd have to browse the support forums regarding 64-bit driver support. Here are some links that might help:
TrackIR Support: Download Software
TrackIR 3 Support: NaturalPoint Forums
You didn't mention what software you're running. Version 5.0 of the TIR software is not compatible with TrackIR 3. Version 4.1 should work however, but you'd have to browse the support forums regarding 64-bit driver support. Here are some links that might help:
TrackIR Support: Download Software
TrackIR 3 Support: NaturalPoint Forums
Well, some disturbing news. I talked with the guys over at NaturalPoint and talked about the system and what's happening. I decided to take the TrackIR equipment and install it on my son's computer which is also an HP computer and same thing. His computer is a dual core 2.8ghz processor with Vista x64 Home Edition, and the same problem occured. Software will find device, but then will hang and not detect it in the TrackIR window. Seems to be a problem with HP computers and TrackIR.
I called the guy back and he said that he remembers something about a problem with another product line, the OPTITRACK and HP computers not liking each other.
So now I have to wait until monday until their Tech Supervisor comes in and try to shed some light on this problem. HP wanted to charge me $70 dollars to try to figure out the problem.
I am stuck and I don't think I am going to be able to remedy this problem.
I called the guy back and he said that he remembers something about a problem with another product line, the OPTITRACK and HP computers not liking each other.
So now I have to wait until monday until their Tech Supervisor comes in and try to shed some light on this problem. HP wanted to charge me $70 dollars to try to figure out the problem.
I am stuck and I don't think I am going to be able to remedy this problem.